customer care

CUSTOMER CARE

For any enquiries, please email clients@commundesmortels.com


SHOPPING WITH COMMUN DES MORTELS

CURRENCY

 

Shop and checkout in 10 global currencies including GBP, USD, EUR, AUD and more. The correct currency for your region will be offered to you automatically.

 

SHIPPING & RETURNS

 

SHIPPING

Commun des Mortels ships globally from our facility in London, United Kingdom.

 

Standard Shipping (via Royal Mail)

United Kingdom

All Orders: £6.50 (Free when you spend £200) - (1-2 days est.)

International (All other countries)

Orders up to £75: £14.50 - (5-14 days est.)

Orders above £75: £9.95 (Free when you spend £200)  - (5-14 days est.)

 

Express Shipping (via Royal Mail and DHL Express)

United Kingdom (All orders): £8.50 - (Next working day)

International (All orders): £29.00 - (2-3 days est.)

 

Most orders ship within 24 hours, however, please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

 

When your order ships, you will receive an email with tracking information. Please allow at least one business day after your order is shipped for the tracking information to appear online. Tracking information is limited in some countries.

 

If your package is not successfully delivered and is sent back to Commun des Mortels by the shipping carrier, we will contact you to provide the option of reshipment (for a fee) or a refund of the merchandise (less costs incurred by Commun des Mortels).

 

RETURNS POLICY

We do accept returns, of course, provided the procedures outlined below are followed.  We don't offer free returns because nothing is free. Either companies can factor the probability and cost of returns into the sales price - in which case scrupulously careful buyers end up subsidising the indecisive and the careless - or the cost can be placed solely on those who actually wish to return. We think the latter system is fairer.

 

Returns are only accepted within 14 days of receiving your order. We provide detailed sizing and colour information on all product pages in order for you to make confident purchase decisions. Sale items are final sale and not eligible for returns. Please contact us if you have any hesitations and we will endeavour to help.

All returns are at the client’s expense, and must be authorised by us before sending merchandise back. Unauthorised returns will not be refunded.

 

Please contact us at clients@commundesmortels.com, with your return request, within 14 days of receiving your order, and we will provide return instructions.

 

Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed, damaged or lost packages.

 

Your return shipment must comply with the steps outlined in your return instructions email. Orders returned from outside of the EU should clearly state ‘RETURN OF UNWANTED MERCHANDISE’ on the exterior of the package.

 

Merchandise showing any sign of use will not be accepted. Merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Commun des Mortels.

 

A refund will be issued back to the original method of payment for the merchandise returned. Shipping fees are not refundable. Returned items purchased under our Anniversary Discount will recalculate basket size and corresponding discount. We require up to 5 business days from receiving the returned merchandise to process the refund. Financial institutions may require additional days before the funds are returned to the account.

INTERNATIONAL DUTIES AND TAXES

Commun des Mortels ships from our facility based in the United Kingdom.

 

UK orders will not incur any tax or duty charges upon delivery. For non-UK customers, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. 

 

The following countries may have tax-free allowances. Please note, this information is subject to change and cannot be guaranteed by Commun des Mortels:

 

USA orders up to a value of US$800 can be delivered free of tax and duty*. (source) 

 

Australian orders up to a value of AUD$1000 can be delivered free of tax and duty*. (source)

 

Singapore orders up to a value of SG$400 can be delivered free of tax and duty*. (source)

 

South Korea orders up to a value of US$150 can be delivered free of tax and duty* (source)

 

*This information is subject to change and cannot be guaranteed by Commun des Mortels. Customs and duty charges remain the responsibility of the customer.

 

PAYMENT

We currently accept payment by Visa, MasterCard, American Express, PayPal, ShopPay, and Klarna. Discover cards are supported through the Paypal guest or member checkout.

ORDER CONFIRMATION

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us here if you see any errors.

SIZING

We understand that picking a size can be difficult sometimes, which is why we provide approximate measurements for every size available of our garments to help you in your decision.

We recommend comparing these measurements to a garment that you already own that fits you well to make your choice.
If you are still unsure about a product’s size, please contact us here so that we can assist you further.

CONTACT US

For any enquiry, send us an email at clients@commundesmortels.com